Since its launch in March 2017, the Nintendo Switch has experienced impressive success, and the small hybrid console still manages to fine the all-powerful next-gen today… In 2020, in France, the Nintendo Switch passed the threshold of 5 million sales. An undeniable success then, even if Nintendo does not only make people happy …
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Nintendo Switch versus BEUC
Indeed, since its launch, the Nintendo Switch has faced the discontent of many players, affected by the phenomenon of “joy-con drift”. Indeed, many users report concerns with the console’s small controllers, so much so that last September, the UFC Que Choisir association decided to file a complaint against Nintendo France, for planned obsolescence. The association then relied on a little less than 10,000 testimonies …
Today, BEUC and 9 of its members are filing a complaint with the @EU_Commission & national consumer protection authorities on behalf of nearly 25,000 🇪🇺 consumers for the premature obsolescence of the Nintendo Switch 🎮: https://t.co/5WCQyRaivB pic.twitter.com/mClxrYdIUP
– The Consumer Voice (@beuc) January 27, 2021
Today, the phenomenon is taking a European turn, since the European Bureau of Consumers’ Unions (BEUC) wishes to open an investigation into the issue, in order to summon Nintendo to urgently remedy the premature failures of its controllers. UFC Que Choisir has decided to join BEUC, for “shed light on this recurring failure that goes beyond our borders“.
In total, more than 25,000 players from all over Europe have brought their testimonies. A “joy-con” drift which generally manifests itself in unwanted phantom movements. Controllers can also suffer from a bluetooth-related issue, and according to UFC Que Chooser, the joy-con also displays premature circuit wear, and a leaking seal, which would allow dust and various debris to enter. embedded in the joystick.
The objective of this umpteenth action is to force Nintendo to correct the problem on the one hand, in order to lengthen the life of the products, but also to repair defective controllers free of charge. To be continued…